Support and Monitoring

ComCare Support Services

Cross the chasm without fear with our cutting-edge support services which help with the proactive management of operational risk and timely resolution to a crisis event. Combined with built-in advanced analytics, your IT will never be the reason for business disruption or a PR nightmare.

Proactive Systems Monitoring

Behind the scenes, we will be hard at work to make your life easier. Our monitoring system facilitate the troubleshooting of problems before they even ariseĀ 

Assistance

Same day response for non-business critical issues

Standard Priority

Up to 4 Hour response for standard tickets affecting single users

High Priority

If you have a business-critical issue affecting multiple users you can request an instant response via your account manager and be on-site or remotely resolve the issue within 2 hours

Emergency!

For business-critical issues, you can benefit from instant assistance via your support contact. Your support contact will escalate and handle your issue ensuring you back online the soonest.