Bank of Cyprus Oncology Center – Lync 2013 for enhancing collaboration

When the Bank of Cyprus Oncology Center wanted to upgrade its existing legacy PBX, it turned to Microsoft Lync 2013 because of Lync’s compelling, cost-effective collaboration features. The move has revolutionized the hospital’s ability to collaborate and has provided employees with a vital tool that improves communications: both internally among employees and externally with other organizations.

“Lync 2013 is a great platform. We have one tool for all needed communications and users are very happy with it.”
Marios Pieri
Head of IT, Bank of Cyprus Oncology Center
  • Voice and video over wireless, rich presence, instant messaging, conferencing and calling features from a single, easy-to-use interface.
  • Easy to contact medical professionals when they are travelling, making them accessible.
  • Internal communications significantly improved with doctors; able to instant message secretaries rather than make calls.
  • Improved document sharing with staff; now able to share important information quickly and effectively.
  • Mobile users using Lync as an internal line rather than their own mobile
  • Cost-savings of up to 30 percent compared to cost of traditional calls: both domestically and internationally.
  • Reduced the need for corporate travel thanks to conferencing.
  • Will eventually replace entire PBX; currently integrated with existing PBX.
  • Plans to upgrade to Skype for Business.
  • Previously some technical issues would be solved a day after reporting. Now they are resolved during the same day.
  • Lync is used to set up and create internal meetings; avoiding the need to travel.
  • The solution helps drive the Oncology Center’s mobility strategy by enabling Skype for Business on mobile devices.
  • The next step is to integrate Lync with the PBX so customer calls via Skype can be managed through a call center.

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